Delivery Information / Terms

Please read these terms carefully, and print and keep a copy of them for your reference.

No-Quibble 14 Day Money Back Guarantee - The Distance Selling Regulations state that goods may be returned for a refund within 7 working days of delivery. We go one step further and offer a full 14 day no-quibble money back guarantee on all products. If you no longer require a product for whatever reason - send it back and we will refund you within 28 days.

Product Information - All products sold by SpeedyDelivery are of the highest quality and most are manufactured / supplied by ISO 9001 registered companies. Where required, products are CE approved.

About us - This website is owned and operated by Partners : D.P.E & L.D Hind.

VAT number: GB 755389194

Tel: 08712884977

Fax: 02071174824

If you need to contact us, please email: salesm99@aol.com

Making a contract with us - When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have confirmed the price and availability of the goods we will accept your order and a contract will then exist between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, we have made a pricing mistake, or that the goods can not be obtained within 28 days we will advise you of this by email.

Order shortages - If your order comprises multiple items and any items are out of stock the total order value will be reduced to account for the missing item/s. If we can not deliver the remainder of your order within 28 days a note will be included with your order. If a paid delivery charge has been selected this will still be applicable.

Please note ref. multiple item products : If a multiple item product has been purchased, eg. a 4 Piece mobile phone / PDA accessory pack costing £7.95 and one of the four items within is currently unavailable the price will be reduced by 25% (the percentage value of the missing item). The total charged in this example would therefore be £5.96 (plus UK / overseas postage if applicable)

How to place and order - We offer two convenient ways of placing orders.

Product ordering information (Internet) - To order a product On-Line using a Credit or Debit card please click the respective ‘Buy’ button below a product. If you require another product please click the ‘Continue Shopping’ button from within the cart to return to your last viewed page. If you wish to amend the quantity of an item this can be done by entering the required number in the 'Quantity' box of the cart. Once this is complete click the 'Recalculate' button. When you are ready to proceed click the ‘Go to payments’ button. Fill in the ‘Invoice details’ and ‘Delivery address (if different)’ sections and click the ‘Continue’ button. Select the ‘Debit or Credit card’ option and click the ‘Continue’ button. Finally, fill in the ‘Card details’ section and click ‘Continue’ to submit your order. We will send you an e-mail to confirm that we have received your order. Ordering is available in English language only. Payment is accepted in GBP only.

Our Credit / Debit card entry page is safe, secure and encrypted (Click ‘File’ then ‘Properties’ whilst on the credit / debit entry page for verification). This means that 3rd parties can not see the information you are entering. We accept all major Credit / Debit cards with the exception of American Express.

Product ordering information (Post) - To order a product by post using either a Cheque or Postal Order as payment please include the following details : Product/s required, Quantity of product/s required, Total price, Your name, Your full postal address, A contact phone number and email address. Please post the above information to us at : SpeedyDelivery, Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ complete with your Cheque or Postal Order payable to ‘M99’. We do not advise sending cash. Ordering is available in English language only. Payment is accepted in GBP only.

Product ordering information (Fax) - To order a product by Fax using either a Credit or Debit card as payment please include the following details : Product/s required, Quantity of product/s required, Total price, Your name, Your full postal address, A contact phone number and email address. Please Fax the above information to us on : 0207 117 4824 (International - 0044 207 117 4824). Ordering is available in English language only. Payment is accepted in GBP only.

Delivery - Details of delivery costs and options.

UK Delivery (Orders under £10 - £0.99) - This form of delivery is by either Royal Mail 1st / 2nd Class Post. Delivery is normally within 1-3 working days from the date of dispatch.

UK Delivery (Orders over £10 - FREE) - This form of delivery is by either Royal Mail 1st / 2nd Class Post, or, if the parcel is large, heavy or expensive by Royal Mail ‘Standard Parcels’ or Courier. Delivery is normally within 1-3 working days from the date of dispatch.

UK Delivery (1st Class Post - Upgrade) - This form of delivery can be selected whatever the order value. Delivery is normally the next working day from the date of dispatch.

UK Delivery (Next Day - Upgrade) - This form of delivery is by Royal Mail ‘Special Delivery’ or Courier depending on the weight / size of your order. Delivery is the next working day from the date of dispatch.

Overseas (International Post - £5.00) - This form of delivery is by Air Mail. Delivery is normally within 2-7 working days but please allow up to 28 days for delivery from the date of dispatch.

Car Bodykits and Styling UK / EU (£45.00) - These items are shipped by courier direct from the respective moulder. Delivery is normally within 2-6 weeks. All car bodykit and styling products from within the following section : Click Here are subject to a £45 shipping fee. This shipping fee is due to both the size and the weight of these goods. This shipping fee applies to your whole order - Therefore, if you purchase multiple items then it is still £45.00 for the entire order. Due to the limitations within our shopping cart system we are unable to add this shipping option within the cart itself. Please click the ‘Buy’ button on this page : Click Here to add this shipping fee to your order.

Dispatch times - Estimated dispatch times are detailed above each product / group of products. We aim to dispatch all orders placed before 2.00pm Monday to Friday on the same day. However, on occasion, certain products may be out of stock, or we may have reached our daily dispatch capacity. On these occasions the ordered product/s will be dispatched as soon as possible. The maximum dispatch time is 28 days, however, it is very rare that your order will take this long. 99% of our UK orders are delivered within 1-3 working days and the same percentage of overseas orders are delivered within 2-7 working days.

Customers within the EU - We welcome all orders from within the EU. VAT at 17.5% is included within our website price for your purchase.

Customers outside the EU - We welcome all orders from outside the EU. Sales tax is not included in our website price for your purchase. All purchases sent to customers outside the European Union include a customs declaration. The customs declaration lists the contents of the package/s and their value. You may be charged by your local authorities for import of goods when the goods arrive in your country. As the purchaser, these charges are your responsibility. Please contact your local authorities for details as regulations vary considerably between countries.

Cancellation and returns - Under the Distance Selling Regulations you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or mis-described. All moneys paid will be refunded within 28 days.

Return information - Please send the goods to : SpeedyDelivery, Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ. Please enclose your order number, your address and your original Credit / Debit card receipt (if ordered over the internet) - If this is not available please include your credit / debit card details, ie. Card number, Expiry date, Valid From Date (If applicable) and Issue Number (If applicable).

Goods Damaged in Transit - All goods are packed to an adequate level to help avoid damage during transit. Upon delivery please physically open the box / package and check the product/s for damage during transit before you accept it. If it has been damaged please refuse to accept it and ask for it to be returned to the senders address (this is noted on the every parcel). We will then replace the damaged item by return.

Undelivered / Lost Goods - If after 28 days from the date of your order (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow this procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery, or if the parcel was too large to fit through a letter box it will have been returned to the postal sorting office / depot. They are generally stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please contact us. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.

Faulty goods - If there is a problem with goods received, please contact us.

Specific Product Information - Specific product information relating to unlocking codes, unlocking solutions, data cables, universal products and car bodykits / styling.

Unlocking codes - These are calculated to order and supplied with instructions on how to enter them into the mobile phone / PDA. All codes calculated are correct, if a code fails to unlock the phone after it being entered correctly by the customer then the phone has been either : Reported lost / stolen and barred by one or multiple networks, The IMEI number (if a remote unlock) was incorrectly entered on the order form or the make / model of mobile phone / PDA selected was incorrect.

Unlocking solutions - All solutions have been fully tested under Windows 95 and 98. Certain programs may also run under other operating systems.

Data Cables - Please note that appropriate software is required for a data cable to function. This is supplied free of charge with some cables when we have it available. Otherwise it can be included on a CD supplied with your mobile phone / PDA or from the phone manufacturer themselves. Failing this, a search of the internet may help. Without software a data cable will not function as there is no means of communication between the PC / Laptop and the Mobile phone / PDA.

Universal Products - We list products for many thousands of different mobile phone / PDA models within this website. In some instances products listed for certain models may be ‘Universal’ meaning they will also fit many other types of mobile phone, they may also be labeled for a model other than the one that it was ordered for. This applies to the following products : Accessory packs (one or multiple items within), Chargers, Carry cases / pouches, Data cables, Handsfree kits, Car holders, Magnetic holders, Neck straps, Signal boosters and Radiation S

Car Bodykits and Styling - All fibreglass, GRP, Carbon Fibre and Carbon Kevlar products (within the following section - Click here) are manufactured to order from raw materials. Once an order has been placed the manufacturing process starts within 1-3 working days. Before placing an order for one of these items please ensure that you are a) prepared to wait the 2-6 weeks for delivery, b) you are ordering the correct product for your make / model of vehicle and c) that you are not going on holiday during this time span (otherwise the product will be returned to the respective moulder). If in doubt, please contact us first.

If you are from outside the UK we require faxed verification before we can process your order. Details of how to do this are shown on each page within this section. Sadly we can not accept orders from customers outside the EU as the size / weight of these items makes the shipping cost uneconomical.

Should an attempt be made to deliver a car bodykit / styling product and you are not available to receive the delivery a note will be left for you to contact the courier to arrange a future delivery date. PLEASE CONTACT THE COURIER IMMEDIATELY!. If you fail to contact the courier within approximately 2-5 days the product will be returned to the respective moulder within Europe. This return process can take up to 4 weeks. Once returned and in the possession of the moulder your order will be re-shipped and the £45 shipping fee will again be charged to the card used for purchase for the re-shipment.

Before accepting delivery of a car bodykit / styling product please thoroughtly inspect the item. If it has any cracks or shipping damage refuse it. When you sign for it you are signing to state you accept it and have received it in good condition - If any problems are noticed following you're signature neither you nor ourselves have any comeback on the courier.

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WEEE Regulations - The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. M99 is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new mobile phone charger from us we would accept their old mobile phone charger and prevent it from going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

The Waste Batteries and Accumulators Regulations - Under the waste battery regulations, M99 are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local recycling facility at www.recyclenow.co.uk

Fraud - We will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that internet host IP addresses are recorded when placing an order online.

Mailshots - From time to time we may send details by email of new products that might be of interest to our customers. If you are already on our mailing list but no longer wish to be included please email salesm99@aol.com with the word ‘Stop’ in the subject line and you will be removed within 3 working days. If you intend to place an order but do not wish to receive any further correspondance from us in the future please Click Here before you submit your order.

Competitors - All information within our website has been created by ourselves. Any copying of content such as : Text, images, HTML code, META tags, ‘Buy’ buttons, drop down boxes, model lists or site structure is prohibited. We regularity enter text / HTML strings into META / search engines to check for duplicate content. Dropshippers, companies and individuals for whom we process / dispatch orders are excluded from the above, however, any dropshippers, companies or individuals who we discover are using any of our content to sell products without us processing the order will be prosecuted.

Do you have something we may be interested in selling ? - We offer a very broad range of products and receive over 1 million unique visitors per year (15 million+ hits). If you have something that we may be interested in please contact us at : newproduct@m-99.co.uk. We have launched various products in the past with great success.